At FITTEAM, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, we offer a simple and transparent return process.

90-Day Satisfaction Guarantee

If you are unsatisfied with a product purchased directly from FITTEAMSTORE.COM, you have 90 days from the order date to return your product for a refund of the purchase price (excluding shipping and handling).

To qualify for a refund:

• Only first-time orders are eligible for return
• Any unused product and original packaging must be returned
• Return shipping costs are the responsibility of the customer
• Shipping, handling, and any membership fees are non-refundable

Refunds will be issued once the returned product has been received and processed.

Return Process

To start a return, please follow the steps below:

1. Request a Return Authorization (MRA#)

Submit a support ticket here: [CLICK HERE]
Our customer support team will provide your Merchandise Return Authorization Number (MRA#) and return instructions.

2. Ship Your Product Back

Once you receive your MRA#, ship your product to the address provided by FITTEAM Customer Support.

Please include:
• A copy of your original order invoice
• The MRA# clearly written on the invoice
• The reason for your return
• All unused product in its original packaging

3. Shipping Requirements

• Returns must be shipped prepaid (we cannot accept COD shipments)
• FITTEAM recommends using UPS or FedEx with tracking
• Customers are responsible for lost or damaged return shipments

Processing Time

Please allow up to 15 business days for your return to be processed once received.

Refused Shipments

If a customer refuses delivery:
• A 20% restocking fee will be applied
• Original shipping charges will not be refunded
• If the package is lost after refusal, no refund will be issued

Important Notes

• Returns received after the 90-day window cannot be refunded
• Products returned without an MRA# will not be processed
• Only orders placed directly through FITTEAMSTORE.COM are eligible for return
• For your protection, retain tracking information for your return shipment