FAQs
Everything you need to know about our products, ingredients, orders, subscriptions, and more.
FAQs
GENERAL QUESTIONS
What is FITTEAM?
FITTEAM is a wellness company committed to simple, effective, clean-label nutrition. All of our products are made with organic ingredients and designed to support everyday energy, hydration, immunity, digestion, metabolism, and overall wellness.
Are FITTEAM products organic?
Yes. FITTEAM products are made with USDA Certified Organic ingredients whenever possible, along with clean-label, non-GMO, vegan, gluten-free, soy-free, and kosher standards across the line.
Are your products vegan?
Yes - all FITTEAM products are 100% vegan.
Do your products contain dairy or soy?
No. All FITTEAM products are dairy-free and soy-free, making them suitable for most dietary preferences and sensitivities.
Are your products non-GMO?
Yes. FITTEAM products use non-GMO ingredients.
How many products does FITTEAM offer?
We currently offer 3 clean-label functional wellness products:
• FIT
• FIT+
• HYDRATE
Each designed to support different aspects of your daily wellness.
How should I store FITTEAM products?
Store all products in a cool, dry place, away from direct sunlight and moisture.
Can I use multiple FITTEAM products together?
Yes. FITTEAM products are designed to be stacked safely, allowing you to mix and match energy, hydration, immunity, digestion support, and more. For the best value, try the Build Your Own Bundle and save up to 25%.
PRODUCT SPECIFIC QUESTIONS
What does FIT do?
FIT provides clean, natural energy, mood support, enhanced metabolism, appetite control, and antioxidant benefits.
Does FIT contain caffeine?
Yes. FIT contains organic caffeine from natural sources such as organic green tea extract and organic guarana.
How do I take FIT?
Mix one stick with 6–10 oz of water once or twice daily.
PRODUCT SPECIFIC QUESTIONS
What does FIT+ do?
FIT+ offers enhanced mood support, appetite control, clean energy, and metabolism support - in capsule form for convenience.
How much caffeine is in FIT+?
FIT+ contains organic caffeine anhydrous (100 mg) per serving.
How do I take FIT+?
Take 2 capsules daily, ideally with water.
PRODUCT SPECIFIC QUESTIONS
What does HYDRATE do?
HYDRATE replenishes electrolytes, supports performance, reduces fatigue, and improves recovery - perfect for workouts, long days, and daily hydration.
Does HYDRATE contain sugar?
HYDRATE contains 2g of naturally derived sugars from clean organic sources.
How do I take HYDRATE?
Mix one stick with 8–16 oz of water.
SAFETY & USAGE
Can I take FITTEAM products if I am pregnant or breastfeeding?
No. FITTEAM products should not be used while pregnant, nursing, or trying to become pregnant.Always consult your physician before use.
Can children use FITTEAM products?
No. FITTEAM products are intended for adults 18+ only.
Can I take FITTEAM products with medication?
If you are taking any medications or have a medical condition, consult your healthcare provider before using FITTEAM products.
Do FITTEAM products contain artificial sweeteners or colors?
No. FITTEAM products use natural sweeteners and plant-based ingredients.
Are your products FDA approved?
Dietary supplements are not approved by the FDA; however, our products are manufactured in FDA-registered facilities following Good Manufacturing Practices (GMP).
SUBSCRIPTIONS
How does Subscribe & Save work?
• Save 25% on every order
• Choose delivery every 2, 4, or 6 weeks
• Modify or cancel anytime
• Never run out of your essentials
How do I change or cancel my subscription?
You can manage your subscription anytime through your FITTEAM account dashboard or by contacting our support team.
Will I be notified before subscription orders ship?
Yes - you’ll receive an email notification before every recurring shipment.
ORDERING & SHIPPING
Where does FITTEAM ship?
We currently ship within the United States. For international inquiries, please contact customer support.
How long does shipping take?
Shipping typically takes 3 - 5 business days depending on location.
How much is shipping?
• Free shipping on orders over $100
• $9.99 shipping for orders under $100
Can I track my order?
Yes. You will receive tracking information via email once your order ships.
Do you offer refunds?
Yes. We offer a 90-day satisfaction guarantee on first-time orders. Please see our Return Policy for details.
ACCOUNT & BILLING
Do I need an account to place an order?
No. You can checkout as a guest. However, creating an account makes reordering, tracking, and subscription management easier.
How do I update my account information?
Log into your FITTEAM account at any time to update personal, payment, or subscription details.
Is my payment information secure?
Yes. We use SSL encryption and maintain PCI-compliant payment processing to protect your information.
Do you offer refunds?
Yes. We offer a 90-day satisfaction guarantee on first-time orders. Please see our Return Policy for details.